Shipping & returns

We currently ship to the contiguous United States and Washington, D.C. Standard shipping is $4.95 USD per order, with no minimum order. The full shipping charge and applicable taxes are shown at checkout before payment.

Orders are estimated to arrive within 7–10 days after payment, including preparation and transit. This is an estimate, not a guaranteed arrival date. We email a dispatch confirmation and provide tracking when available. Check your address before placing an order and contact us promptly if you need a correction; changes might not be possible after dispatch. If we expect a delay beyond the estimate, we will contact you with an updated estimate and the option to cancel for a full refund.

You can request a return within 30 calendar days after delivery. Email support@tryluvano.co with your order number before sending anything back. We will provide return instructions and the return address. Send the return within 14 days of receiving those instructions. For a change-of-mind return, the mug must be unused, undamaged and securely packed. You pay return postage. We refund the returned product price; the original shipping charge is not refunded for a change-of-mind return. There is no restocking fee.

If your order is damaged, incorrect or missing, contact us promptly. We will offer a replacement or refund and cover necessary return postage for an incorrect or defective item. If the entire order is refunded because of our error or non-delivery, we also refund the original shipping charge.

Approved return refunds are issued to the original payment method within 5 business days after we receive and inspect the return. Your bank may take another 5–10 business days to show the credit. You may cancel before dispatch for a full refund by emailing support@tryluvano.co. These terms do not limit rights that cannot be excluded under applicable law.